Shipping
&
Returns

Shipping

We have a $5.95 flat rate shipping fee for all 50 states; Washington DC; US Territories and APO/FPO/DPO addresses. We do not ship to PO boxes. Free shipping to a single address on orders of $50 or more after applicable promo codes have been applied. Processing of orders may take 2-3 business days. An email will be sent once the order is in transit. Shipment within the US may arrive with in 3-7 business days. Canada and other international orders may take longer depending on the zip code.

Canada and International Shipping policy

Packaging

All JemiRu Collections products are packaged individually in a handcrafted pouch and box with a certificate of authenticity. Gift bags are purchased separately for an additional charge.

Note: Shipping Only to US and Canada

Returns

JemiRu Collections  should meet or exceed your highest expectation. However, if for any reason you are not 100 % satisfied with the product you purchased we have the following return policy:

  • Returns or exchanges must be communicated to us less than 30 days of receiving the product to receive a full refund or exchange.
  • All returns must be in the same good condition as you received them with the original packaging. We will give you a full refund of your purchase or we can issue a credit to be used in exchange for other products of the same value upon receipt of the returned item.
  • To return an item, please email us at cs@JemiRuCollections.com. Please provide us the reason for your return. We will provide you with an RMA number and the address to send your return. Please note that we will NOT honor your return if you do not have an RMA number. You are responsible for the cost of shipping the return unless the product you have purchased arrives defective. Mail the product back to us and we will inform you once we receive it. Returns will be processed within 7 days. Refunds can take up to 3 business days to be returned to your account.
  • For exchange request, products must in stock. We will immediate process it once we received the returned products.

Orders & Payments
Mode of Payment for your order:

We only accept major credit and debit cards: Visa, MasterCard, American Express, Discover. We also accept PayPal.  No money orders, checks or cash shall be accepted.

Sales Tax

If your order is shipped to a California state address, you must pay the state’s sales tax on your order. Otherwise, no tax on any other state.

Shopping Security

Our company does not keep a record of your credit card information and we will not share, rent, or sell your personal information to others.

We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.

SSL Certificates use advanced encryption to prevent hackers from reading any data that passes to or from jemirucollections.com  website.